Building an intranet that people actually use (and like!)

Redesigning internal communications

challenge

Essential but underutilized

Our intranet, MercyNet, was a lost opportunity. It was an essential tool, but it lacked the clarity, design, and user-friendly experience to truly serve as a central hub. Important updates were buried, design was outdated, and our teams had no unified way to connect with company-wide initiatives. This was more than a visual issue; it was a barrier to connection and culture across the entire organization.

strategy

A hub built around people

We set out to design an intranet homepage people would actually want to use — one that was intuitive, boosted our culture, and was simple to manage. I led a cross-departmental planning process to identify core needs and designed the site architecture around real staff needs. We launched the new platform with an internal campaign to build momentum. Thoughtful design ensured our new intranet would not only meet today's needs but grow with us for years to come.

key takeaways

Internal communications are a strategic asset — not just an information channel

We showed that internal communication is a strategic asset, not just a passive information channel. By transforming our intranet into a modern, employee-centered hub, we built a space that fosters connection and culture. This redesign elevated our internal comms from simple updates to an active, engaging experience.

94%

of staff access the homepage every week

1

click to access most-used resources.

20,000

page views a month.

don't just take my word for it

"This is just what all organizations should produce and how they should manage and report. I have shared it with the for-profit organizations I work with! The messaging and design and every detail is fantastic."

P.N., Palo Alto CA